At muhlecreations.com, accessible from muhlecreations.com, one of our main priorities is the privacy of our visitors. We recognize that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously.

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If you have any additional questions or require more information about our Privacy Policy, please do not hesitate to contact us via email at info@muhlecreations.com.

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In this Privacy Policy, “we”, “our”, “us”, “ours” refers to Muhle Creations (Pty) Ltd and “you”, “your”, “yours” means you the individual.

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This Privacy Policy explains what personal information we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

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This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that you as the individual shares/ collect in muhlecreations.com. This policy is not applicable to any information collected offline or via channels other than this website.

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Who is responsible for your personal information?

For the purposes of applicable data protection laws, we are the "data controller". "Data controller" is a legal term used to describe the person or entity that controls the way your personal information is processed. By providing us with your personal information, you agree to the collection and use or otherwise processing (including disclosure) of your personal information in the manner and for the purposes described in this Privacy Notice.

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Consent - by using our website (www.muhlecreations.com), you hereby consent to our Privacy Policy and agree to its terms. By accepting the pop-up banner at the bottom of the website Home Page. (Cookies Pop-up)

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When do we collect your personal information from you?

We receive personal information from you through a variety of means and channels, including through our online store, our member sign up form, through the internet and mobile website.

We may also receive communications from you via post, email, phone, fax, or text messaging on our WhatsApp Business contact number. Such communications may involve giving to you, as well as receiving information from you.

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Here are some examples of how you may provide personal information to us:

(a) sending us e-mails and text messages

(b) interacting with us on social media platforms (for example, when liking or commenting on our posts)

(c) adding offers, promotions, or products to your basket on our website or your Wish List on our mobile app

(d) talking to us in our stores or over the telephone or via the "Messages" function in our mobile app (for example, when asking us about our products, asking for a refund or making a complaint)

(e) registering accounts on our website or on our mobile app (for example, when giving us your contact details and your preferences or interests).

We limit the amount and type of personal information that we collect to that which is necessary for the purposes for which we are collecting it.

Although the precise details of the personal information collected will vary according to the specific purpose for which we are collecting the information, we may typically collect the following personal information from or in relation to you:

1. Name, b) Telephone Number, c) Address, d) Date of Birth, e) Email Address, f) Credit Card Number, g) Gender, h) Language Preference, i) Merchandise Category Preferences and/or j) Identity Card number or k) National Insurance Number (where this is appropriate pursuant to local Law or Custom.)

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How do we use your personal information?

• Processing your personal information to keep your payments secure is necessary for the performance of our contract with you.

• To ensure that content from our website is presented in the most effective manner for you and for your computer.

• We may at times use your personal information (such as your IP address) to measure the use of our website by you and assess the effectiveness of our website and improve the content of our website. We may also tailor our services to you based on your profile and interests or products we think you might like.

• As appropriate, we will ask for your consent to the use of cookies before processing. If we do not seek consent for marketing communications or cookies, then we are processing personal information in our legitimate interests to tailor services and improve engagement with you.

• We will need to use your contact information (e.g., your e-mail address, postal address, delivery address, or telephone number) to provide you with information you have requested or which we feel may interest you. Based on what we know about you, your preferences, and activity on our website, we may tailor marketing communications to you. We will seek your consent before sending marketing communications to you if you place an order on our website.

• We may use your information such as your geographic location, the benefits you look for in our products or services to help us conduct focused market research based on trends and common factors so that we can develop, enhance, market, and provide, products and services to meet your needs. It is in our legitimate interests to process personal information to develop, enhance, market, and provide products and services to you.

• To enable you to participate in promotions and competitions. We will need to use your contact information (e.g., your e-mail address, your telephone number, delivery address, or postal address) to make sure you receive all the benefits that you are entitled to.

• To process exchanges or product returns. We will need to use your personal information to perform our obligations under a contract with you (e.g., where you have purchased a product from us and wish to receive an exchange or return).

• To gather feedback from you or to respond to requests of complaints. We may collect your personal information when we gather feedback from you about our products, websites, mobile apps, and other activities and when we respond to your request and complaints.

Generally, we store your personal information for as long as necessary to maintain the customer relationship and to provide services to you. There are other reasons why your personal information may be retained for a longer period such as legal or regulatory reasons. However, if you opt in to receive marketing communications from us, we will retain your personal information if necessary (for the purposes of direct marketing to you) unless you withdraw your consent to, or unsubscribe from, marketing materials. If you would like to withdraw your consent to, or unsubscribe from, marketing communications, please contact us in the manner indicated in the relevant communication.

We may disclose your personal information if we are required to do so by law or requirement of a competent authority. In addition, we may disclose your information to comply with regulatory obligations such as if you have an adverse reaction to our products.

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Log Files

Muhlecreations.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and is a part of the hosting services analytics. The information collected by log files include Internet Protocol (IP) addresses, Browser Type, Internet Service Provider (ISP), Date and Time Stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

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Cookies and Web Beacons

Our web sites make use of cookies as well as web beacons. A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

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Strictly Necessary Cookies - These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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Performance Cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

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Functional Cookies - These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all these services may not function properly.

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Targeting Cookies - These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

 

Social Media Cookies - These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.

You may choose to decline cookies but doing so may affect your use of our web site, for example your ability to access certain features of the site or to engage in transactions and tailored content or advertising.

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Tracking tags/Beacons - Each web page in our web sites contains tracking beacons/tracking pixels that allow us to follow your progress through the various pages within the web site. This information is then aggregated (de-personalised) before being analysed.

 

Links to other websites - The Web Site or any of our various other web sites may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. We have no responsibility or liability for or control over those other web sites or internet resources or their collection or processing of your personal information. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

 

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on muhlecreations.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that muhlecreations.com has no access to or control over these cookies that are used by third-party advertisers. Consult the respective Privacy Policy of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

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If you do not want us to use your personal information for direct marketing purposes, or if you do not want us to pass your details on to third parties for direct marketing purposes, please advise us via email at info@muhlecreations.com.

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If you are an existing customer, we may share your personal information with carefully selected companies which perform marketing activities on our behalf for direct marketing purposes, as we have a legitimate interest in doing so.

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Each time we send you marketing communications, we will give you the option to unsubscribe by contacting us as set out in the relevant communication. We will only use your personal information for a purpose that has been specified, as appropriate, prior to its use or where the processing of your personal information is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract or processing is necessary for other legal purposes.

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Accuracy of your Personal Information

We keep personal information as accurate, complete, and up to date as necessary, considering its use and the interests of our customers. You are responsible for informing us about changes to your personal information and for ensuring that such information is accurate and current.

You have the right to:

• Access your personal information,

• Request rectification of your personal information,

• Request portability of your personal information,

• Request restriction of processing of your personal information,

• Object to the processing of your personal information,

• Request erasure of your personal information.

• If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.

If you believe that your rights have been breached or that your personal information has been compromised, you have the right to request that we remedy the situation. If you would like to exercise your rights, please contact us using the contact information below.

We commit to investigating all complaints and will take appropriate necessary measures to resolve matters of concern, including, if necessary, amending our policies and practices.

If you do not receive a satisfactory answer from us, you have the right to make a complaint to the competent supervisory authority.

 

Children

Unless otherwise indicated, our website and mobile app are not directed toward children. The products that we offer for sale on our website and mobile app are intended for purchase by adults only. Where a product is intended to be used by a Child, the purchase is to be made by an adult and that adult is to take responsibility for the use of the product purchased thereof.

We do not intentionally collect any personal information from children. If you think your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

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Effective date and changes to this Privacy Policy

This Privacy Policy was last revised and updated on the 27th of October 2021.10.27 We reserve the right to make changes to this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will notify you to these changes by posting any changes on any relevant Internet pages.

If at any point we decide that we wish to use your personal information for any purpose other than, or in addition to the purpose(s) listed in this Privacy Policy or that stated at the time your personal information was collected (or a purpose compatible with the original purpose), we will notify you. To the extent that your consent is legally required we will only proceed with such use if we receive your consent with respect to such additional purposes.

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How to contact us

If there are any questions or concerns regarding this Privacy Policy or the data collection practices outlined herein, please contact us as follows:

• By Email - info@muhlecreations.com

• By Mail/Post - 85 Edward Avenue, Sandringham, Johannesburg, South Africa, 2192

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You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc.